At Harper Travelers, we are committed to ensuring your travel essentials, fishing gear, hiking equipment, luggage, and travel tech reach you securely and efficiently. Our goal is to provide a smooth and transparent shipping experience for every customer, no matter where you are in the world.
1. Order Processing
All orders are processed with care and attention to detail. Once your order is confirmed, we carefully package your items using secure materials to protect your gear during transit. You will receive an order confirmation via email, followed by a shipping confirmation with tracking details when your order has been dispatched.
2. Tracking Your Order
After your order is shipped, you’ll receive a tracking number by email. This allows you to follow your package every step of the way, from our dispatch location to your delivery address. If you have any issues accessing your tracking information, feel free to contact our support team.
3. Delivery Partners
We work with reliable and trusted courier services to ensure your package is handled professionally and delivered safely. Our delivery partners are selected based on their ability to handle a wide range of product types and locations with care and efficiency.
4. Handling Damaged or Missing Packages
If your package arrives damaged or if you believe your order is missing, please notify us within 48 hours of receiving the delivery (or expected delivery date). Include photos and your order number so we can address the issue promptly. We’ll work with you to resolve it quickly, whether that means sending a replacement or issuing a refund.
5. Address Accuracy
Please double-check your shipping information during checkout. Harper Travelers is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer. If you need to make an update after placing your order, contact us as soon as possible.
6. Customer Support
If you have any questions about your order or shipment, you can always reach us at [email protected].