At Harper Travelers, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our refunds and return policy below:
1. Return Eligibility
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You may return an item within 7 days of receiving your order.
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The item must be unused, in its original packaging, and in the same condition you received it.
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Items that are damaged due to misuse, wear and tear, or without original packaging will not be accepted for return.
2. How to Request a Return
To request a return, please email us at [email protected] within 7 days of delivery with the following details:
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Your name
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Order number
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Reason for the return
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Clear photos (if applicable, for damaged or incorrect items)
Once your request is reviewed and approved, we’ll provide return instructions.
3. Return Time Frame
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After your return is approved, please ship the item within 5 days to the return address we provide.
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Once we receive and inspect the item, we’ll notify you of the status of your refund.
4. Refund Process
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Refunds are issued within 7 business days of receiving and approving the return.
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Refunds are processed via cash.
5. Exchanges
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If you received a defective or incorrect item, we will replace it at no additional cost.
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For exchanges, the request must also be made within 7 days of delivery.
6. Non-Returnable Items
Certain items are non-returnable, including:
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Used or damaged products (unless arrived damaged)
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Items returned without approval or outside the return window
If you have questions about a return or refund, please contact us at [email protected].